iPhillyfixit offers an unbeatable Limited Lifetime Warranty for our customers.
We understand warranties can be vague, misleading, and over all confusing so we want to be absolutely clear with our warranty on all the services we offer! We want the community surrounding us to trust us with any work performed or services offered, and strive to have your trust 100% of the time. Below we will break down our warranty information, please take a minute to read if something is unclear, or just to check if a purchase of yours is under warranty!
iPhillyfixit does not accept returns and all sales are final with no exceptions. If the device that was purchased does malfunction, iPhillyfixit will exchange it and the warranty policies below shall be the customers exclusive remedy.
If a device malfunctions, iPhillyfixit allows one exchange within 30 days after the date of purchase. The exchange must be for the same or higher price as the item exchanged. If the device is a higher price than previously purchased, customer must pay the difference of the higher priced item.
iPhillyfixit 100% warrants that the device is in good working order for 30 days after the date of purchase. We offer a limited lifetime warranty on all screens and screen repairs. If the original screen on a device is defective (Touch issues, Lifting issues not due to ANY physical damage) iPhillyfixit will cover the screen repair which includes parts and labor.
From day 31 to day 90 after the original purchase date, if the device is defective with any manufacturing defects within the warranty period, the Customer’s exclusive remedy and iPhillyfixit sole obligation will be, at iPhillyfixit option, to replace or repair the device, as described herein. iPhillyfixit has the right to decline any warranty on a device if deemed reasonable within our warranty disclaimer.
Any device sold by iPhillyfixit that has been opened by anybody else but an iPhillyfixit technician, team member, or manager will automatically void any warranty your purchase carries, absolutely no exceptions.
What does my limited lifetime warranty cover?
iPhillyfixit’s limited lifetime warranty covers any manufacture related part defects installed by iPhillyfixit and does not cover any other additional damages proceeding the repair. With our “hassle free” warranty, if we repair your device and the part installed is defective, we will replace it under our manufacture lifetime warranty as long as there is no physical damage or liquid damage.
For repairs covered by our warranty, we will repair your defective part free of charge. Defects include, but are not limited to, touch issues, screen sensitivity issue, or lcd frame lifting.
What does my limited lifetime warranty not cover?
iPhillyfixit’s limited lifetime warranty does not cover any physical damage, liquid damage, microsoldering, game console repairs, battery repairs, accessories, any normal wear and tear and any component board repairs. If liquid damage or any physical damage occurs after a repair is completed and paid for, the warranty iPhillyfixit provides will be voided.
Examples of voided warranties can include but are not limited to: LCD or LED cracks, completely black screen but sound is still able to be heard, software upgrades leaving the device non responsive or unusable, device failure, any liquid damage, frame or housing damage, bent devices, microcracks, deep scratches, white lines, red lines, green lines, any display colors other than installed.
iPhillyfixit has the right to reject any type of warranty work if a team member feels a warranty has been voided by physical damage,or through tampering from a person or 3rd party.
iPhillyfixit will allow returns for cases for store credit if the case purchased was for the wrong device and is still in its original retail packaging. The exchange must be for the same or higher price as the item exchanged. If the case is a higher price than previously purchased, customer must pay the difference of the higher priced item.
iPhillyfixit will allow returns for all chargers for store credit if the charger purchased no longer charges the device and shows no sign of physical damage. If the charger purchased was for the wrong device, iPhillyfixit will allow the customer to switch the charger for the correct device.
The exchange must be for the same or higher price as the item exchanged. If the charger is a higher price than previously purchased, customer must pay the difference of the higher priced item.
iPhillyfixit has a lifetime warranty on all tempered glass installed by iPhillyfixit technicians. If you crack your tempered glass, you are allowed unlimited replacements for your tempered glass on the device the original tempered glass was purchased. iPhillyfixit’s lifetime warranty on tempered glass is made exclusively for the purchase from the original customer and original device, therefore, is non-transferable.
Micro Soldering/ Board Repair
Any board level repair that is successful is held to a 90-Day limited warranty. This warranty covers any defects on parts installed and labor provided. iPhillyfixit will decline any warranty if the part repaired is damaged from normal wear and tear, drops, cracks, brakes, power failure, device failure, or liquid damage.
Liquid Damaged Devices
iPhillyfixit can not warranty any water damaged devices due to the damage present on the motherboard. iPhillyfixit offers to do a data recovery in order to retrieve your data that was lost from liquid damage. If you insist on getting the phone working as a fully functional phone, we will do that but explain it carries zero warranty in case the device fails down the line.
Any device and accessories that are left at any iPhillyfixit facility unclaimed or with an overdue invoice for more than 30 days from check-in will receive a phone call and email. We will explain via phone call, voicemail, and email that it the 30 day window is coming up and on the 31st day we will break down the device to recoup our cost.
The device will be restored to wipe any data on the device for customer information protection and then will be placed in queue for recycling. iPhillyfixit will have no legal requirements to fix, replace, refund, or recover any device left with us after these 30 days.
iPhillyfixit is not responsible for any data on devices, the customer is responsible for backing up any and all information before bringing in any device to iPhillyfixit. iPhillyfixit is not responsible for lost or misplacement of the following:
A: MicroSD Cards or any type of Sim/Chip
B: USB Dongles/Adapters
Customer is responsible for removing such Sim/Chip or USB Dongle/Adapter prior to check in process.
Devices not eligible for iPhillyfixit Precheck
If the device being checked in is unresponsive, not receiving power, or not powering on iPhillyfixit considers this device ineligible for device precheck. By being ineligible for pre-check, we cannot be held responsible for what may be potentially broken along with what you may claim.
By you signing this form, you sign an agreement with iPhillyfixit stating you are authorizing us to do whatever is necessary to fix your device, possibly including but not limited to removing the device casing, motherboard, or small device components and cables.
Limitation of Liability
Limitation of Liability
EXCEPT WHERE PROHIBITED BY LAW, iPhillyfixit WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE ARISING FROM THE DEVICE OR REPAIR SERVICES, WHETHER DIRECT, INDIRECT, SPECIAL, REGARDLESS OF THE LEGAL THEORY ASSERTED.
iPhillyfixit IS NOT AFFILIATED WITH APPLE INC OR ANY SMARTPHONE MANUFACTURER AND YOU UNDERSTAND THAT BY ALLOWING US TO OPEN YOUR DEVICE THAT IT MAY VOID ANY WARRANTIES OR EXTENDED SERVICE PROGRAMS PROVIDED BY APPLE INC OR ANY OTHER THIRD PARTY INSURANCE.
Choice of Law/Forum
These Terms (and any agreement or sales or purchase order into which they are incorporated) shall be construed, interpreted, and enforced under and in accordance with the internal laws of the State of Pennsylvania, excluding its conflicts or choice of law rules or principles that might refer to the law of another jurisdiction. Customer agrees to exercise any right to remedy in connection with these Terms or otherwise in connection with the purchase and sale of Products exclusively in, and hereby submits to the exclusive jurisdiction of, the Courts of Upper Darby PA, West Chester PA.