Frequently Asked Questions

If you have questions about warranties, what’s wrong with your device, or how iPhillyfixit and how our repair services work, this section is for you! iPhillyfixit has compiled a list of our most frequently asked questions about cell phone repairs, tablet repairs, computer repairs and our other services we offer! Get answers to our FAQs below!

Do iPhillyfixit techs fix only cell phones, or can you guys repair other electronic devices?

Our most common question is this one, we will fix anything with a battery, even if you aren’t sure, just give us a call! We will give you an upfront honest quote before any work is done. Below is a list of other devices we fix.

 

  • iPhone repair
  • iPod Repair
  • iPad Repair
  • Macbook Repair
  • iMac Repair
  • Samsung Repair
  • Playstation Repair
  • Xbox Repair
  • Wii Repair
  • Laptop Repair
  • PC Repair
  • Blackberry Repair

This list constantly grows! If you do not see your item listed, just give us a call!

I want to know what I am going to pay before any work is performed, can you provide this?

99.9% of repairs we can provide instantly, this quote includes the total cost including parts and labor. If a device comes in with no power or any signs of life, we will have to diagnose the issue before giving an accurate quote.

I need my device fixed as quick as possible! Are you able to do this?

Our most common repairs take around 30 minutes, while some can take an hour or more. All iPad repairs are a full day. If you call us before we can let you know exactly how long that will take!

What does iPhillyfixit’s Limited Lifetime Warranty cover?

iPhillyfixit’s limited lifetime warranty covers any defects on parts that were installed by an iPhillyfixit technician, and also covers any labor involved. This warranty does not cover any physical damage from drops, cracks, water damage etc. Please read our full disclaimer for a breakdown of our warranty.  

My phone keeps dying at random percentages, and I only get 3 hours of usage, is my battery bad?

Any electronic device with a battery will eventually need replacement around 1-2 years of regular usage. With any Apple product; we test your battery we show you the results and explain why your battery is failing, or if it might be something else causing this issue.

My phone no longer chargers, or only chargers if I hold the cable a certain way, is this fixable?

If you bring in your device we can see if it’s simply dirty, or if you need a charging port replacement and will evaluate both options with you to find a solution!

My phone is under a warranty protection with my carrier ( Verizon, T-Mobile, AT&T, Sprint, etc.), will any repairs you perform void my warranty?

Once your device receives any physical damage, your warranty is immediately voided by your carrier.

Do I pay before or after the repair?

All of our repairs vary, 99% of them are paid upon receipt. If we need to custom order a special part we need a 50% non refundable deposit up front to do so.

My phone slows down every time my device is updated, why does this happen?

Every year new hardware comes out that is compatible with the new software release. Since you have older hardware, it is not built specifically for the software updates, causing the devices to slow down. The only way around this is to declutter your device or  replace the battery. Doing these few tricks you may notice a slight increase in speed, but not how your phone or device was working when you originally bought it

Can iPhillyfixit backup my data on my device?

iPhilyfixit can provide data recovery or a data transfer. We are able to backup your information to the cloud, google drive, any drives you bring us, or we can provide a flash drive for purchase if needed.